Terms & Conditions
Last updated July 2026
Roam Rome is operated by Nexa Holdings LLC (“we,” “us,” “our”). By using our services, you agree to these Terms.
Business Identity
Proposals, invoices, and agreements are issued by Nexa Holdings LLC (USA). Communications under “Roam Rome” are legally executed by Nexa Holdings LLC.
Scope of Services
- Private Itinerary Design for Rome and nearby destinations.
- Concierge Coordination (upon request): reservations, entries, licensed guides, drivers, transfers.
- Advisory: local guidance tailored to pace and interests.
We collaborate with independent vendors; their terms apply to their services.
Fees & Payments
- Planning/coordination fees are due to confirm work and become non-refundable once research and holds begin.
- Third-party items (tickets, guides, transport) follow each vendor’s policies.
- Reasonable payment processing fees may be passed through at cost.
Cancellations & Refunds
- Roam Rome planning/coordination fees are non-refundable.
- Vendor refunds (e.g., timed-entry tickets) depend on vendor policy and are often non-refundable.
- Force majeure (weather, strikes, health events) may require adjustments; we’ll assist with rescheduling when feasible.
Travel Insurance
Comprehensive travel insurance (medical, interruption, cancellation) is strongly recommended. We are not responsible for costs arising from insufficient coverage.
Privacy
We collect only what’s needed to deliver your trip. Use of your data is governed by our Privacy Policy.
Participant Responsibilities
- Ensure fitness for travel; disclose relevant needs in advance.
- Hold valid travel documents and comply with entry rules.
- Provide accurate information and review confirmations.
Liability
We design and coordinate; independent vendors perform services. We are not liable for vendor acts/omissions. Nothing limits liability where not permitted by law (e.g., gross negligence or willful misconduct).
Photography
With your permission, photos from hosted experiences may be used for marketing. You can opt out at any time by notifying us in writing.
Governing Law & Disputes
These Terms are governed by the laws of the Commonwealth of Massachusetts, USA, without regard to conflict-of-law rules. Parties attempt good-faith mediation first; unresolved matters may proceed to binding arbitration in Massachusetts, except where prohibited by mandatory law.
European Union, United Kingdom & Italian consumers
If you are a consumer resident in the European Union, United Kingdom, or Italy, you benefit from mandatory protections of the law of your country of residence. Nothing in these Terms limits rights you cannot waive by contract (including statutory withdrawal, refund, or dispute rights where applicable).
- You may bring legal proceedings in the courts of your country of residence where EU or UK consumer law grants you that option.
- The Massachusetts governing-law and arbitration clauses above do not override mandatory consumer protections in your home jurisdiction.
- For digital content or distance contracts, any statutory cooling-off or withdrawal rights that apply in your country remain available where the law requires them.
Privacy and data rights are described in our Privacy Policy, including how to contact us and complain to your supervisory authority.